Shipping policy
At Wooliva, we’re committed to delivering your order quickly and efficiently. Below, you’ll find all the details about our shipping process, including costs, timelines, and tracking.
Regions We Ship To
We currently ship to the United States and Canada only.
Shipping Costs
- United States: Enjoy free tracked shipping on all orders.
- Canada: Shipping costs are calculated at checkout based on the carrier's rates and your chosen shipping preference.
Delivery Timeframes
- United States: Estimated delivery time is 2-5 business days after processing.
- Canada: Delivery times vary depending on the shipping option selected at checkout.
- Order Processing: Orders are processed and packed within 1 business day.
Shipping Methods
We partner with trusted carriers to ensure your orders are delivered safely and on time:
- USA: USPS, UPS, and other local carriers like DHL.
- Canada: Various carriers depending on your selection at checkout.
Order Tracking
- Once your order is shipped, you will receive a confirmation email containing a tracking number.
- You can track your package directly on the carrier's website using the tracking information provided.
Handling Delays
While we strive to meet the estimated delivery times, unforeseen delays may occur due to weather, customs, or other external factors. We appreciate your understanding in such cases.
Lost or Damaged Packages
If your package is lost or arrives damaged, please contact us immediately at:
- Email: hello@wooliva.store
- Phone/WhatsApp: +1 (734) 596-3383
We’ll investigate the issue and work to resolve it promptly.
Returns Related to Shipping
- Faulty Products: Return shipping is free for defective or damaged items.
- Change of Mind: Customers are responsible for return shipping fees for non-defective items. Please refer to our Return & Refund Policy for full details.
Thank you for choosing Wooliva! If you have any questions about shipping or your order, don’t hesitate to reach out to us.
